CUSTOMER SUPPORT 24/7
USROC’s clients receive full 24/7 clinical and IT support from our knowledgeable and experienced help center. USROC’s staff are always available to review orders and help resolving any issues in real-time to expeditiously respond to your request.
USROC’s proprietary PACS interfaces with all DICOM compatible systems. USROC’s network can securely connect to any network via highly encrypted VPN and SSL interfaces.
USROC’s HIPAA compliant, SSL encrypted proprietary web portal allows instant secure online access of all critical information including:
- Online order entry
- Automated order entry with online case tracking
- Online real time report status check
- Online access to all reports
- Extensive quality assurance and peer review analysis with online reporting
- Critical finding tracking and analysis with online reporting
- Online access to all accounting information
QUALITY ASSURANCE
Quality patient care is our number one priority. USROC’s radiologists have the lowest variance rates in the industry. USROC’s outstanding Quality Assurance Committee is comprised entirely of radiologists responsible for overseeing the quality of services performed by our physicians. Any discrepancies are addressed immediately and appropriate action is taken to prevent such occurrences in the future. This extensive quality assurance and peer review information is available with online reporting through USROC’s secured HIPAA web portal.
CRITICAL FINDING TRACKING
All urgent and critical findings are immediately communicated verbally to the referring physician. This information is also documented on the official radiology report. All pertinent critical findings tracking information is available online through USROC’s secured HIPAA compliant web portal.
ACCOUNTING INFORMATION
USROC’s accounting staff is available to assist with all financially related matters. Comprehensive and itemized accounting information is available online through the USROC’s secured HIPAA compliant web portal.